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More universities to comply with consumer protection law

Jul 29, 2016

More universities to comply with consumer protection lawUniversities are responding to government pressure to protect students’ consumer rights.

In March last year The Competition and Markets Authority (CMA) outlined how universities should comply with consumer law. Since reviewing universities’ compliance with the law, the CMA have announced the following improvements:

  • The University of Buckingham will no longer threaten or use academic sanctions to obtain non-tuition fee debts (such as accommodation fees and library fines).
  • Bucks New University will no longer invalidate student complaints if they go to a graduation event.
  • Birkbeck University London will no longer stop students from using the complaints procedure if they have tuition fees debt.

Although other universities are still being investigated, the CMA has already seen progress in institutions elsewhere. There’s more upfront, clear information on possible changes in course fees and content, for instance. The University of Newcastle is just one university to have already announced a possible increase in tuition fees for 2017 entrants in advance of this year’s UCAS cycle. Imperial College London is also one of several universities that will no longer issue academic sanctions for non-academic debt.

Want to know your rights as an undergraduate student? Find out more about your rights under consumer law. If you’re considering complaining to your university read our guide to making a complaint first.