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What to do if you think your university doesn’t deals with your complaints properly

Jun 18, 2015

What to do if you think your university doesn’t deals with your complaints properlyMore students than ever went to the Office of the Independent Adjudicator for help with a complaint last year.

If you have a complaint at university and you aren't satisfied with what the university does about it, you can take it to the Office of the Independent Adjudicator (OIA). They will weigh up both sides of the disagreement and can award compensation. For example, you might be able to get a second chance to submit work, have a fine or other punishment cancelled, or receive financial compensation.

Last year, the OIA dealt with 2,175 complaints, mostly from students who disagreed with the marks they had been given. That's a new record, but only just: the numbers have stayed about the same since 2012. About a quarter of the complaints were upheld, and 200 students got financial compensation, receiving an average of £2,000 each.

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